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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Tom Bradley

March 8, 2023

5  out of  5 rating by Tom Bradley
"Customer service is Spot on. Always friendly and eager to help."

Matt Sullivan

March 4, 2023

5  out of  5 rating by Matt Sullivan
"In times where everything is out of control, I checked with Alex on our insurance. He saved us $1000 a year on our homeowners and we got MORE COVERAGE !!!!"


January 27, 2023

5  out of  5 rating by Kali
"I had to get a copy of my insurance coverage for my new job so I called and Zach M was the agent who helped me and he got it all taken care of for me within minutes. He had a great attitude and was super helpful throughout the whole process. Couldn’t ask for better customer service!!!"

Patricia Dubbs

January 14, 2023

5  out of  5 rating by Patricia Dubbs
"Crystal is so helpful and understanding! She was so great in explaining everything!!!!"

Esther W

January 13, 2023

5  out of  5 rating by Esther W
"Great experience, and all the agents were amazing and helpful! Absolutely recommend this place and State Farm for anyone needing insurance!"

Lacey Nichole

January 12, 2023

5  out of  5 rating by Lacey Nichole
"Crystal helped me save $30 on my insurance today! For less than the price of what I had with a previous company she was able to give me the same coverage, plus extra incentives, AND renters insurance. She was extremely knowledgeable and made this switch easier than I could have ever imagined. 5 stars!!"

Zenith_ Draws

October 5, 2022

5  out of  5 rating by Zenith_ Draws
"Love the smiles and happy vibes when I walk in!!!!!!"

Megan Butler

September 9, 2022

5  out of  5 rating by Megan Butler
"We have had all of our insurance with Alex for many years, and I can only say good things about him and his employees. Anything we have ever needed has been taken care of quickly and easily, and when we had a house fire a few years ago, Alex showed up at our house that evening to check on us and make sure we were ok. That meant a lot, and they handled our claim quickly with very little effort on our part. They are truly the best!!"

Deborah Loenneke

September 8, 2022

5  out of  5 rating by Deborah Loenneke
"Been with State Farm since I turned 16 and got my driver's license. I have Home Owner's insurance as well. Great rates & easy to process claims if needed. Alex Elfrink's employees are very helpful with any questions."

Mark Broadway

September 8, 2022

5  out of  5 rating by Mark Broadway
"Splendid insurance, pleased with our switch from previous provider"

Charlie David

September 6, 2022

5  out of  5 rating by Charlie David
"My Mom works here!!"

Bob Schooley

September 6, 2022

5  out of  5 rating by Bob Schooley
"Being in my mid-40s I've had to deal with insurance companies and agents for most of my life. Having said that I've never had one more attentive and thorough than my current one. So attentive and thorough, in fact, that Alex and I have become friends on a personal level outside of business. But that aside, this is hands down the best insurance agent and company that I've ever dealt with."

Kelton Myers

June 11, 2022

5  out of  5 rating by Kelton Myers
"Probably the best insurance agent I've had."

Mary Edmonds

May 14, 2022

5  out of  5 rating by Mary Edmonds
"Great people"

James Mills

June 30, 2021

5  out of  5 rating by James Mills
"Good insurance good prices"

Maria Moore

March 3, 2021

5  out of  5 rating by Maria Moore
"Nick and Alex spent a lot of time helping us get better coverage for a lot less than what we were paying. We really appreciate their hard work and friendly service!"

Scott McNeely

February 3, 2021

5  out of  5 rating by Scott McNeely
"Always a good experience when I stop in at this office."

Bradley Shad

December 17, 2020

5  out of  5 rating by Bradley Shad
"Been with Alex for years, there always prompt to return calls or to answer questions."

Yinkon Her

September 18, 2020

1  out of  5 rating by Yinkon Her
"Used to love State Farm before moving to Jackson. In the 2 years since moving here, I've been in Alex's office 4 times. 3 times Anna and her boyfriend (who doesn't work there), were the only two people there. Each time it was like awkwardly walking into a stranger's house during dinner. She wouldn't speak to me until their casual conversation was done. It was very unprofessional and the perfect imagery of how Alex's office is run. Alex's rates are insanely high and he says premiums are high in Jackson because of the high rates of accidents involving deer and other animals. I paid half as much for my State Farm premium in Colorado, in a city of a population of 30k, with mountain lions, deer, and bears roaming the streets at dusk and dawn. When we decided to change companies I tried giving his office another chance to match the offer we wanted to go with ($200 less in monthly payments). I emailed him directly with NO REPLY. This was 2 weeks ago. Then on Monday I emailed Alese, who didn't respond to me until today (Friday). Take it from me, you will be heard and treated better by a room of cranky kindergarteners who missed their nap time."

Keith Hale

June 15, 2020

5  out of  5 rating by Keith Hale
"He treat you like you are family. And always willing to go the extra mile."

Lana Peek

December 21, 2019

5  out of  5 rating by Lana Peek
"Very friendly, and very helpful"

Jeff “Tinman” Tinsley

October 15, 2019

5  out of  5 rating by Jeff “Tinman” Tinsley
"Boo great place"

Rachel Ponder

September 9, 2019

5  out of  5 rating by Rachel Ponder
"Very knowledgable and helped me with all the questions I had."

Eric Criddle

February 22, 2019

5  out of  5 rating by Eric Criddle
"Very helpful people that want to help you work there."

Joe P

September 13, 2016

5  out of  5 rating by Joe P
"Had a claim with State Farm that Alex really did a great job with. He and his staff stayed on top of everything and made sure I was well taken care of. Five stars all the way around."