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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Beth Ann Ceschan

March 24, 2025

5  out of  5
rating by Beth Ann Ceschan
"The ladies in Alex’s office are super helpful and go above and beyond to assist with all of my needs. Always pleasant. I can tell that they speak with a smile on their face and that makes my experience even better every single time!"
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Heather Jones

March 14, 2025

5  out of  5
rating by Heather Jones
"The office staff is knowledgeable and excellent with customer service. I usually call once or twice a year to go over my policies, and they make adjustments to save me money and also have the coverage I need. They’re the best!"
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Stefanie Edmonds Kemper

March 6, 2025

5  out of  5
rating by Stefanie Edmonds Kemper
"Their customer service is ALWAYS top notch! I filed a claim with them recently and they made the process SOOOO easy. I cannot recommend them enough!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Troy Chapman

February 20, 2025

5  out of  5
rating by Troy Chapman
"Quik easy and affordable, agent was a pleasure to work with."
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Kassy Henson

February 17, 2025

5  out of  5
rating by Kassy Henson
"We had such a great experience! The agent, Zach, was so thorough and explained all of our options out thoroughly! He took great care in ensuring our policies were what we wanted/needed. We walked out saving 100s on our home insurance, with better coverage! Would most certainly recommend!"
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Holly Bollinger

February 11, 2025

5  out of  5
rating by Holly Bollinger
"The office is very friendly and always willing to help. They also make sure you are getting the best for your money!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Valerie Ham

February 11, 2025

5  out of  5
rating by Valerie Ham
"Crystal was very helpful and prompt. I’m very pleased with her service and the money I’m saving by switching to State Farm."
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Darren Hefner

February 11, 2025

5  out of  5
rating by Darren Hefner
"Crystal in Alex's office has consistently gone above and beyond to make sure our insurance needs are taken care of! I can't recommend Crystal and Alex Elfrink enough!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Jodi Hollandsworth

February 9, 2025

5  out of  5
rating by Jodi Hollandsworth
"Crystal went above and beyond for us. She took the time to explain everything and listen to what we needed. Such an easy process as well. If you aren’t happy with your current carrier and feel as if the premiums are just too much let them quote you and see what they can do. I’m positive you won’t be disappointed."
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Laura Teichman

February 5, 2025

5  out of  5
rating by Laura Teichman
"Heather is always so friendly and helpful when I call. Alex and his team are very knowledgeable and supportive!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Kimberly Kuehn

February 4, 2025

5  out of  5
rating by Kimberly Kuehn
"Heather is always so quick & great about answering my questions when it comes to anything to do with my policies right away!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Brad Wendel

January 22, 2025

5  out of  5
rating by Brad Wendel
"Alex is one of them most knowledgeable businessmen you'll ever meet! He is very friendly and helpful as are the entire staff! I highly recommend them to everyone!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Kristi Roark

January 22, 2025

5  out of  5
rating by Kristi Roark
"Crystal is an amazing person. She has a big heart and she truly cares. She goes out of her way to do everything she can to help her customers. She is very kind and compassionate and takes her work very seriously even when her health makes it hard at times. She takes her work life and home life very serious. In short I trust her completely."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Jeffrey Rigdon

January 22, 2025

5  out of  5
rating by Jeffrey Rigdon
"Alex and his team are so knowledgeable and ready to help. I highly recommend them for all of your insurance needs."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Lindsey Morris

January 22, 2025

5  out of  5
rating by Lindsey Morris
"Really great people to work with. Always a call or a message away."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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rich roark

January 22, 2025

5  out of  5
rating by rich roark
"Best insurance experience I have had in a long time! The office staff was very knowledgeable and friendly!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Shawn Pinkerton

January 21, 2025

5  out of  5
rating by Shawn Pinkerton
"Lacey was very polite, informative, and helpful in regards to answering any questions I had about insurance and insurance options that are available!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Totally Sound Entertainment, LLC

January 20, 2025

5  out of  5
rating by Totally Sound Entertainment, LLC
"Alex and his team are absolutely fantastic! The entire office staff is friendly, professional, and always willing to go above and beyond to help. Whether you have questions about your policy or need assistance with claims, they are always quick to respond and make the process so easy. It’s clear that they genuinely care about their clients. I highly recommend Alex and his team to anyone looking for excellent insurance service!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Jamie Burgfeld-Hefner

January 18, 2025

5  out of  5
rating by Jamie Burgfeld-Hefner
"Crystal Roark is so thorough, kind and helpful! I had absolutely no hesitation in doing business with her because I know her morals and integrity are high! She is an awesome person, and I recommend her!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Joseph Polk

January 15, 2025

5  out of  5
rating by Joseph Polk
"Very knowledgeable, respectful, and did take care of my insurance delema."
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Blake Larson

January 4, 2025

5  out of  5
rating by Blake Larson
"Alex and his team are awesome! Very responsive and easy to work with. I called Alex one Saturday, while he was with family and he still answered and was able to help me out. Best agent you could ask for, definitely recommend!"
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Hailey Whitaker

November 5, 2024

5  out of  5
rating by Hailey Whitaker
"Crystal was the biggest help!!"
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Steffens Family

June 4, 2024

5  out of  5
rating by Steffens Family
"Mr McCoy Very friendly Extreamly informative"
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Tom kilburn

February 21, 2024

5  out of  5
rating by Tom kilburn
"Alex and Zach did great! I was in and out. They added a utv to my policy and it cost me the same amount I was paying with my previous insurer. Thank you Alex Elfrink and Zach McCoy with State Farm!"
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Jonathan Ham

January 2, 2024

5  out of  5
rating by Jonathan Ham
"Had the pleasure of being helped by Crystal today. She is very good at her job. May all good things come her way"