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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Bobby Brown

October 13, 2025

5  out of  5
rating by Bobby Brown
"Alex and staff were friendly and helpful in helping me and my wife have peace of mind that we have the right coverage to protect our family. Would highly recommend."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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David Stoops

October 13, 2025

5  out of  5
rating by David Stoops
"Lacey was very helpful in getting me the information I needed."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Coral Adams

October 8, 2025

5  out of  5
rating by Coral Adams
"They are amazing got me great priced car insurance. They where nice and easy to work with. Customer service is great 👍"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Tracy Messmer

October 1, 2025

5  out of  5
rating by Tracy Messmer
"Great people very professional and friendly . Crystal makes things easy when you go in for questions or making payments. I would recommend State farm Alex elfrink to anyone."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Leslie Pourney

September 27, 2025

5  out of  5
rating by Leslie Pourney
"After a car hit our house we were definitely stressed! Alex and his team were incredible from the beginning and even helped us make phone calls. We were then put in touch with Scott Masterson who was so easy to work with. I am so thankful to everyone at our local State Farm for helping us get our house put back together."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Maclane AS

September 19, 2025

5  out of  5
rating by Maclane AS
"Lacey was very helpful! She got me a really good rate with awesome coverage! The entire team was very helpful."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Angela Hahn

August 18, 2025

5  out of  5
rating by Angela Hahn
"Crystal Roark is our agent and she has made the entire process for my small business so great, very quick to respond, and very quick to help me with whatever needs I have. I called a few other places and just was not invited like the way she made my company feel- the other places were also higher in rate but offered me less. Thank you State Farm and Crystal for all that you do for us! 5 star review in my book!"
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Mac Davenport

June 25, 2025

5  out of  5
rating by Mac Davenport
"It’s always good when you get to work with a great business. It’s even better when you get to work with great people. Alex and Keely and their team are some of the best around! No doubt they are a great option for your insurance needs."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Jacob Ward

May 30, 2025

2  out of  5
rating by Jacob Ward
"The staff is friendly, however, I recently changed from State Farm to another insurance. After my insurance policies were canceled, I was charged $473.25 for my policy. SIX DAYS AFTER I CANCELED IT AND RECIEVED A REFUND FOR THE SAME POLICY. I have since called and emailed, and gotten no response. This has been a terrible experience and the staff being friendly is the only reason I didn't provide one star."
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Bam R

May 8, 2025

5  out of  5
rating by Bam R
"Switching to State Farm was one of our best decisions! The local agent here in Jackson, MO (Crystal) is super kind, knowledgeable and professional! She was able to answer all our questions!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Cecile Schober

April 6, 2025

5  out of  5
rating by Cecile Schober
"Very helpful & friendly! Saved me $ and was able to bundle!!! Crystal Roark was excellent!! Thank you!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Beth Ann Ceschan

March 24, 2025

5  out of  5
rating by Beth Ann Ceschan
"The ladies in Alex’s office are super helpful and go above and beyond to assist with all of my needs. Always pleasant. I can tell that they speak with a smile on their face and that makes my experience even better every single time!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Heather Jones

March 14, 2025

5  out of  5
rating by Heather Jones
"The office staff is knowledgeable and excellent with customer service. I usually call once or twice a year to go over my policies, and they make adjustments to save me money and also have the coverage I need. They’re the best!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Stefanie Edmonds Kemper

March 6, 2025

5  out of  5
rating by Stefanie Edmonds Kemper
"Their customer service is ALWAYS top notch! I filed a claim with them recently and they made the process SOOOO easy. I cannot recommend them enough!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Troy Chapman

February 20, 2025

5  out of  5
rating by Troy Chapman
"Quik easy and affordable, agent was a pleasure to work with."
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Kassy Henson

February 17, 2025

5  out of  5
rating by Kassy Henson
"We had such a great experience! The agent, Zach, was so thorough and explained all of our options out thoroughly! He took great care in ensuring our policies were what we wanted/needed. We walked out saving 100s on our home insurance, with better coverage! Would most certainly recommend!"
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Holly Bollinger

February 11, 2025

5  out of  5
rating by Holly Bollinger
"The office is very friendly and always willing to help. They also make sure you are getting the best for your money!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Valerie Ham

February 11, 2025

5  out of  5
rating by Valerie Ham
"Crystal was very helpful and prompt. I’m very pleased with her service and the money I’m saving by switching to State Farm."
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Darren Hefner

February 11, 2025

5  out of  5
rating by Darren Hefner
"Crystal in Alex's office has consistently gone above and beyond to make sure our insurance needs are taken care of! I can't recommend Crystal and Alex Elfrink enough!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Jodi Hollandsworth

February 9, 2025

5  out of  5
rating by Jodi Hollandsworth
"Crystal went above and beyond for us. She took the time to explain everything and listen to what we needed. Such an easy process as well. If you aren’t happy with your current carrier and feel as if the premiums are just too much let them quote you and see what they can do. I’m positive you won’t be disappointed."
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Laura Teichman

February 5, 2025

5  out of  5
rating by Laura Teichman
"Heather is always so friendly and helpful when I call. Alex and his team are very knowledgeable and supportive!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Kimberly Kuehn

February 4, 2025

5  out of  5
rating by Kimberly Kuehn
"Heather is always so quick & great about answering my questions when it comes to anything to do with my policies right away!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Brad Wendel

January 22, 2025

5  out of  5
rating by Brad Wendel
"Alex is one of them most knowledgeable businessmen you'll ever meet! He is very friendly and helpful as are the entire staff! I highly recommend them to everyone!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Kristi Roark

January 22, 2025

5  out of  5
rating by Kristi Roark
"Crystal is an amazing person. She has a big heart and she truly cares. She goes out of her way to do everything she can to help her customers. She is very kind and compassionate and takes her work very seriously even when her health makes it hard at times. She takes her work life and home life very serious. In short I trust her completely."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Profile photo of Jeffrey Rigdon

Jeffrey Rigdon

January 22, 2025

5  out of  5
rating by Jeffrey Rigdon
"Alex and his team are so knowledgeable and ready to help. I highly recommend them for all of your insurance needs."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"